I don't hear the audio in the Listening test

Modified on Thu, 3 Apr at 5:12 AM

If you are having difficulties hearing the audio in Listening tests on the platform, here are some possible solutions:

Make sure that the sound is not muted on the website:
Make sure that the volume is high enough on your computer.
Make sure that you have a strong enough internet connection / wifi signal. If you have a weak wifi signal, you should consider using a cable (LAN / Ethernet). If you have a weak Internet connection, you should consider finding a location with a better connection.
Check your output device settings - i.e. which speakers/headphones your computer is using to play the audio. Make sure they are working properly. You can test them on this site.
Use a computer rather than a mobile device and use Google Chrome or Firefox browsers for the best functionality.
Keep in mind that some Listening audio sections have long pauses. Make sure to wait to see if the audio plays.

If this does not help you, please contact support. Either use the chatbot or email support on support@gelielts.com.